Luxury and Consortia Travel Sales Manager - Ritz-Carlton

Why us?

Iconic architecture, a dynamic culinary scene, beautifully landscaped public spaces, and world-class cultural attractions make Chicago one of the most compelling destinations in the world. At The Ritz-Carlton, Chicago, a landmark luxury hotel set atop Water Tower Place in the historic Gold Coast, we offer our guests an unparalleled gateway to the city—steps from premier shopping, renowned dining, and inspiring cultural experiences such as the Art Institute of Chicago.

For a Luxury and Consortia Travel Sales Manager, this environment provides the ideal platform to cultivate high-value partnerships, strengthen global consortia relationships, and position one of the city’s most prestigious addresses within the luxury travel market. Our hotel’s refined accommodations, exceptional spa, rooftop lounge, and distinctive culinary experiences create compelling narratives that resonate with discerning travelers and elite agency partners alike.

Recognized globally as the gold standard in hospitality, The Ritz-Carlton, Chicago selects passionate professionals who embody excellence, integrity, and relationship-driven service. As part of our Ladies and Gentlemen, you will represent a brand synonymous with luxury, consistency, and unforgettable experiences—while working in a culture that values collaboration, innovation, and personal growth.

Actively sells to consortia and travel industry segments with the goal to meet and exceed hotel revenue goals. This role is responsible for managing the relationship of travel industry and consortia accounts located locally and nationally and working with the Hotel brand leaders and channels. Effectively communicates internally and externally through various methods and across all departments. The primary intent is to drive revenue for the hotel in all leisure segments.

Leadership

• Proactively prospects and solicits, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business.
• Leads by example and holds self-accountable for goals and revenue production, creative selling strategies and client engagement.
• Produces reports on a timely basis.
• Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises.
• Achievement of a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Participants in revenue management discussions and stays aligned with hotel’s overall goals.
• Shows initiative, proactive approach and can work independently.

Direct Sales

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
• Strategically works with GSOs to ensure maximizing opportunities to communicate with travel managers, agents and travelers with new and existing accounts.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.
• Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions.
• Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

New Account Development

• Captures competitor's accounts through networking, research and Hotelligence reports to target and solicit those most probable to generate new business. Acquires referrals from existing accounts:
  Follows up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
• Continually targets and prospects for new business using individual creativity and innovation.

Revenue Management

• Works closely with Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.
• Understands revenue management functions and account profitability.

Account Service and Management

• Maintains well-documented, accurate,…