Guest Service Agent - DoubleTree Hilton Hotel Chicago Magnificent Mile

The Double Tree by Hilton Chicago Magnificent Mile is seeking to hire a Guest Service Agent to join their Front office team! Tucked between Magnificent Mile shopping and Navy Pier attractions, our location makes exploring Chicago easy. We're a 10‑minute walk from 360 CHICAGO, Millennium Park, and the CTA Red Line. This person is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Must be able to work a flexible shift that includes AM, PM, weekends and holiday.

$21.00 per hour

• Access to your pay when you need it through Daily Pay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best‑in‑Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Greet guests and complete registration: input and retrieve information from the computer, confirm guest information and room rate, select rooms, code electronic keys, promote marketing programs, provide a welcome packet, and ensure the guest knows the location of the room and/or has a bell person accompany them.
• Assist guests with check‑out: ensure rooms and services are correctly accounted, use the point‑of‑sale system, handle money, process credit and debit cards, accept and record various forms of payment, convert foreign currency, make change, and process gift certificates and cards.
• Demonstrate thorough knowledge of hotel information and answer guest questions and inquiries (room categories, rates, packages, promotions, the local area).
• Use up‑selling techniques to promote hotel services and facilities to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for the demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Doubletree Magnificent Mile

Full‑time

Doubletree by Hilton

Guest Services, Operations, and Front Office