Front Desk Agent

Property Description

Perched in the heart of Chicago's lively Old Town, Hotel Lincoln isn't just a place to stay—it's a place where personality shines. Our eclectic, boutique vibe pairs sweeping views of Lincoln Park and Lake Michigan with the kind of Midwestern charm guests rave about. Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we are at the center of it all.

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401K match

EOE AA
- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

USD $20.00 - USD $21.00 /Hr.