Family Services Coordinator - Ronald McDonald Comer Children's Hospital; Overnight

Job Details

Level: Experienced

Job Location:

Ronald Mc Donald  House near Comer Children's Hospital - Chicago, IL 60615

Position Type:
Full Time

Education Level: None

Salary Range: $22.95 - $22.95 hourly

Travel Percentage:
None

Job Shift: Overnight

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald Mc Donald  Houses® and four Ronald Mc Donald  House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well‑being of the child and saves families more than $10 million in hotel and food costs each year.

We also operate the Ronald Mc Donald  House Care Mobile® program, providing medical care to children in underserved areas. Ronald Mc Donald  House Chicagoland and Northwest Indiana is an independent not‑for‑profit 501(c)(3) organization.

Overnight, 10:00p.m. to 8:30a.m. (10‑hour shift) – four nights a week (Monday through Thursday; shift ending Friday morning) at our Ronald Mc Donald  House: UChicago Medicine Comer Children’s Hospital – 5444SDrexel Ave., Chicago, IL 60615.

Overnight awake shifts are eligible for a $6 per hour shift differential.

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check‑in and check‑out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• Respond to emergency situations and after‑hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.
• Encourage adherence to program guidelines and coordinate a solution when violations occur.
• Utilize the digital guest registry system to create room reservations and track pertinent guest information to ensure seamless support throughout their stay.
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Act as an extension of the Community Engagement team, serving as a lead or co‑lead for meal groups, baking groups and activity groups volunteering within programs.
• Provide coverage at “Welcome Desk” locations as well as other duties in the absence of volunteer support.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (e.g., key activation, camera operation).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

• 2 years of related work experience preferred.
• Equivalent combination of education, training, and/or experience will be considered.
• Must be a self‑starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

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