Spa Manager

The Peninsula Chicago is seeking a Manager to join our Spa team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

• Oversee all front desk operations and staff to ensure a positive guest experience.
• Complete scheduling of Guest Service Agents
• Perform weekly and monthly inventories of all personal care, professional supplies, guest and operating supplies, linen, locker room supplies, office supplies and beverage station supplies.
• Ensures the cleanliness and organization of the spa desk and assists with the coordination of efforts between other departments.
• Promote spa services and activities responding to member/guest inquiries and/or directs to appropriate sources for information.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Be in full compliance with Head Office database requirements

• 4 years of spa desk experience in luxury property ideal
• Knowledge of PMS and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

Salary: $70,per year.