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Guest Services Agent

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: HSH Group / The Peninsula Hong Kong
Full Time position
Listed on 2026-06-26
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Front Desk, Guest Services
Job Description & How to Apply Below

The Peninsula Chicago is seeking an Agent to join our Guest Services Division team and be an integral part of our guest-focused service.

  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional health benefits package and 401(k) with company match.
Key accountabilities
  • Ensure proper operation of all responsibilities of Desk operations
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards
  • Communicate with all departments to create a guest centric experience
  • Be in full compliance with database requirements
  • Ensure efficient operation of the Desk responsibilities with efficient handover
General requirements
  • 2 years of guest services experience in luxury property ideal
  • Knowledge of PMS and some knowledge in other applications ideal and preferred
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English
Benefits We Offer
  • 10 vacation days per year
  • 6 sick days per year
  • 3 personal days per year
  • 10 holidays days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States.

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