Bell Attendant

Job Description Summary

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. Transporting and storing luggage to and from guest rooms.

• Deliver guest room packages and room drops as needed in a timely and professional manner.
• Explain and promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities.
• Respond appropriately to guest complaints and inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include accepting dry cleaning from guests and securing it for pickup by a dry cleaning company, delivering clean laundry or guest mail/messages, sundry items to guest rooms, or responding to other special requests.

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult guests.
• Excellent organizational skills and attention to detail.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Pay range $14.75 to $15.75 per hour. Pay rate outlined follows contract requirements.

• Medical and Dental insurance
• Paid vacation and sick days
• Paid holidays
• Pension
• Legal services
• Maternity and parental leave

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.