Vice President - Resort Operations

Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River with 500 hotel rooms, 50,000 square feet of convention space, a 3,000‑seat entertainment venue, a two‑acre park, 2,000 feet of riverwalk, and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door.

• Pre‑Opening:
  Design and implement all SOPs, service standards, and systems integrations from the ground up; lead team selection and culture‑setting across all divisions
• Hotel Operations:
  Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest‑facing touchpoints; drive occupancy, RevPAR, and guest satisfaction
• Housekeeping:
  Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality
• Facilities:
  Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset
• Spa and Retail:
  Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture
• Valet and Parking:
  Own arrival and departure; establish throughput protocols and service standards for a high‑volume downtown environment
• Financial Performance:
  Own departmental P&L, labor models, and budget; use data to benchmark against best‑in‑class resorts
• Partner Coordination:
  Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership

Competitive Salary and Benefits Package: $,000 base

Bonus Eligible Position