Assistant Front Office Manager

Assistant Front Office Manager – Responsibilities

• Assist with oversight of the Front Office operations to lead the team in helping guests discover their "Wanderlust" experience.
• Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, and Concierge.
• Ensure proper training materials are in place and used by each department.
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to maximize revenue and forecast occupancy.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking a sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Provide support to Front Office staff during peak hours of business.
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.