Seasonal Host - Soho Chicago

About the Role

The role. At Soho House a Host is one of the first points of contact for members, guests, and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills that are often infectious and promote a positive experience from the moment anyone arrives until their departure.

Responsibilities also entail excellent service to all guests, members, and staff via friendliness, professionalism, and organizational efficiency.

A successful Host may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation’s arrival.

This role is expected to run from June through September.

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, deliveries, messages for members and from employees; among other inquiries in full and with complete detail.
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution.
• Punctuate all calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to ensure excellent service for members and open dialogue to manage expectations properly.
• Build relationships with members and guests and communicate red flags and positive feedback to management to assess.
• Influence a fun and positive atmosphere by being approachable and professional.
• Perform other duties as assigned by supervisor/manager.

• Minimum of 3+ years’ experience in a similar role.
• Must have Open Table and MICROS experience.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem‑solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and able to multi‑task in a high‑volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays as needed.

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8-10 hours.
• Fast‑paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K:
  Full‑time employees are eligible for full benefits;
  Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off:
  Full‑time Employees have sick, personal, and vacation days.
• Career Development:
  Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact:
  Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development:
  An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic:
  Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings, and events. Available to all.
• Team Events:
  From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal:
  While on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with Illinois law, the salary range for this role if filled within Chicago is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range: $23.50-$23.50 USD