Guest Service Representative

theWit Hotel, a dynamic destination within the Hilton Brand, stands at the intersection of sophistication, creativity, and exceptional hospitality in the heart of downtown Chicago. We are seeking an engaging and polished Guest Service Agent who embodies refined service and genuine warmth to join our distinguished front office team.

Position Overview – Guest Service Agent As a Guest Service Agent at theWit, you will create an enduring impression for every guest. From seamless arrivals to thoughtful departures, your attention to detail and personalized approach will reflect the distinctive standard of excellence our guests expect. You will manage check-ins and check-outs, assist with reservations, anticipate guest needs, and coordinate flawlessly with all hotel departments to ensure an effortless and memorable stay.

Responsibilities:

Welcome every guest with professionalism, poise, and authentic hospitality

Manage the full guest experience, including registration, room assignments, and payment processing

Handle guest requests and concerns with discretion, efficiency, and care Collaborate with colleagues in Housekeeping, Concierge, and Food & Beverage to ensure cohesive service

Maintain in-depth knowledge of hotel amenities, local attractions, and the Hilton brand standards

Uphold theWit’s renowned guest service culture through excellence and attention to detail

Qualifications

Hilton brand experience strongly preferred

High school diploma or GED required

Minimum one year of front-office or hospitality experience preferred

Exceptional interpersonal and communication skills

Strong multitasking and problem-solving abilities

Flexible availability including weekends, evenings, and holidays

Professional appearance and demeanor consistent with a luxury hospitality environment

Working Conditions:

Fast-paced hospitality environment.

Requires extended periods of standing and walking.

May involve occasional lifting of items up to 25 lbs.

Must be able to lift and/or move up to 25 pounds.

Compensation $24.00 per hour Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

Medical Plans:
Choice of three plans to meet your healthcare needs.

Dental Plans:
Two options for dental coverage.

Vision Insurance:
Coverage for routine eye care and eyewear.

Paid Time Off (PTO):
To support work-life balance.
401(k) Retirement Plan:
Plan for your future with employer contributions.

Flexible Spending Account (FSA):
Pre-tax savings for healthcare and dependent care expenses.

Life and AD&D Insurance:
Employer-provided coverage with additional voluntary options.

Short-Term Disability (STD):
Employer-provided coverage to support you during temporary disability.

Voluntary Long-Term Disability (LTD):
Additional protection for extended disability.

Commuter Benefits:
Save on transit and parking expenses.

Pet Insurance:
Options to support your furry family members.

Hilton travel discounts and employee room rates worldwide

Career growth and training opportunities

Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

Join theWit Hotel, where contemporary elegance and Chicago’s iconic energy meet. Be part of a team that celebrates creativity, cultivates excellence, and delivers an unforgettable guest experience every time.

E-Verify Participation:theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.
#J-18808-Ljbffr