Executive Lounge Attendant

Executive Lounge Attendant

The Executive Lounge Attendant is responsible for delivering a high‑touch, personalized experience for guests accessing the hotel’s Executive Club Lounge. This role ensures seamless lounge operations, maintains presentation standards, and provides exceptional service that enhances guest satisfaction, loyalty, and premium room value.

• Maintain a courteous, efficient and welcoming entrance to the Executive Club Lounge.
• Greet and acknowledge guests by name whenever possible.
• Provide personalized service, including local recommendations, reservations, and guest assistance.
• Anticipate guest needs and proactively resolve concerns.
• Promote hotel amenities, services, and upgrades.
• Oversee daily setup and break‑down of lounge service periods (breakfast, daytime offerings, evening reception).
• Ensure all food and beverage presentations meet brand and hotel standards.
• Maintain cleanliness, organization, and ambiance of the lounge at all times.
• Monitor inventory levels and coordinate replenishment with kitchen/F&B team.
• Assist with light food preparation and presentation (as applicable).
• Ensure compliance with food safety and sanitation standards.
• Monitor guest consumption and maintain appropriate service levels.
• Work closely with Front Office, Housekeeping, Engineering, and F&B teams to ensure seamless operations.
• Communicate VIP arrivals, special requests, and service recovery opportunities.
• Support upselling efforts for lounge access and premium room categories.
• Track lounge usage and guest feedback.
• Support reporting needs (guest satisfaction, consumption trends, etc.).
• Maintain accurate records of incidents or guest issues.
• Create 100% guest satisfaction by providing the Radisson Blu experience, demonstrating genuine hospitality, and exceeding expectations.
• Give personal attention, take personal responsibility, and use teamwork when providing guest service.
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
• Provide Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assume responsibility to notice when the guest is not satisfied and determine when to use the 100% Guest Satisfaction approach.
• Perform other duties required to provide service brand behavior and genuine hospitality.
• Perform other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to guests.

• Previous hospitality, concierge, or guest service experience – preferred.
• Thorough understanding of safe and perceptive service.
• Excellent customer service and verbal communication skills.
• Ability to do basic math.
• Basic food & beverage knowledge – preferred.
• Ability to work with Point of Sale systems.
• Highly organized – demonstrate the ability to proactively prioritize needs, put first things first, and manage resources and time effectively.
• Flexibility to work a schedule that includes weekends and holidays.

• Ability to lift up to 25 lbs.
• Ability to stand for extended periods.
• Frequent walking, bending, and reaching.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, genetic information, or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon presenting documents verifying identity and legal authorization to work in the United States.

All offers of employment are conditional upon the satisfactory completion of a background check and E‑Verify.