Family Services Coordinator

Job Details

Level: Entry

Job Location:

Ronald McDonald House near Comer Children's Hospital - Chicago, IL 60615

Position Type:
Part Time

Salary Range: $19.75 - $19.75 hourly

Travel Percentage:
None

Job Shift: Overnight

Typical Schedule:

This position works 24‑hour shifts on weekends and holidays. Typically working Friday 9:00PM to Saturday 9:00PM or Saturday 9:00PM to Sunday 10:00PM, and holidays, and will be expected to work at least two shifts per month.

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check‑in and check‑out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• Respond to emergency situations and after‑hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay.
• Assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Act as an extension of the Community Engagement team, serving as a lead or co‑lead for meal groups, baking groups and activities groups volunteering within programs.
• Provide coverage at “Welcome Desk” locations as well as other duties in the absence of volunteer support.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (e.g., key activation, camera operation, etc.).
• Regular participation in meetings and trainings as requested by program leadership.
• Complete all data entry, record keeping, and documentation for the shift.

• 2 years related work experience preferred.
• An equivalent combination of education, training, and/or experience is considered.
• Must be a self‑starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Exposed to moderate noise levels. Frequent interruptions; ability to multitask is key to success in this role. Regular and predictable attendance is required. Must be available to work irregular hours, shifts, weekends, holidays as needed, with proper notice. Basic office work, as well as the physical ability to perform all household tasks as needed (e.g., cleaning, making beds, laundry, etc.). Must be willing and able to move between program locations when necessary, with advanced notice provided.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. Must be capable of carrying 35lbs.

• Emplo…