Guest Experience & Hospitality Supervisor

## Guest Experience & Hospitality Supervisor Apply remote type:
In Office locations:
Chicago time type:
Full time posted on:
Posted Yesterday job requisition :
R-100812

Build your big career with the firm that does
** Big Law, Better**. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by
* USA Today, Fortune*,
* The American Lawyer, Vault
* and others. We are also certified by Great Place to Work.

At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office.
** With us, you’ll find:**
* ** A firm where everyone belongs:
** Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!
* ** Enthusiasm for all perspectives:
** We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
* ** Support to feel your best and do your best:
** Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
* ** Real rewards for real work:
** We offer generous compensation packages that recognize hard work and excellence.
*
* Job Description:

***
* Position Summary:

** The Guest Experience Supervisor is responsible for overseeing the daily operations of the firm’s front office, conference center, and hospitality services to ensure a seamless and professional experience for our internal and external clients. This role provides direct supervision to the Hospitality Supervisor, Guest Experience & Hospitality Coordinators and front-line staff, ensuring service excellence, operational efficiency, and adherence to firm policies.

The Guest Experience Supervisor serves as the primary point of contact for escalations, coordinates cross-functional support, and implements best practices to enhance workplace services.

This role requires a hands-on, service-oriented leader with excellent communication skills, strong organizational abilities, and the capacity to manage multiple priorities effectively. The Guest Experience & Hospitality Supervisor plays a key role in maintaining a welcoming and high-performing workplace environment.
** Essential Functions and Responsibilities:
*** Supervise and support Guest Experience & Hospitality Coordinators and other front-line staff, providing guidance, training, and day-to-day direction to maintain high service standards.
* Oversee front office and conference center operations, ensuring that all interactions, spaces, and services reflect the firm’s professional image.
* Assist in developing and enforcing policies and procedures to improve efficiency and workplace experience services.
* Ensure the capturing and tracking of dietary restrictions and hospitality notes in the firm’s Client Management Software.
* Act as the primary escalation point for front office, conference services, and hospitality-related concerns, ensuring prompt and professional resolution.
* Ensure seamless coordination of conference room scheduling, catering, audio-visual support, and guest office assignments.
* Collaborate with HR, Facilities, and IT teams to facilitate smooth office operations, including onboarding support for new employees and visiting professionals.
* Monitor vendor relationships and service agreements related to catering, office supplies, and hospitality services, ensuring service quality and cost-effectiveness.
* Assist with budget monitoring for front office and hospitality operations, ensuring responsible cost management.
* Oversee inventory management for hospitality supplies, ensuring timely replenishment and availability.
* Gather and implement feedback to continuously enhance service quality and the overall workplace experience.
* Ensure compliance with firm policies, security protocols, and building regulations for all visitors and operational…