Complex Director of Banquets and Events

Director Of Banquets And Events

The Director of Banquets and Events is a strategic and operational leader responsible for overseeing all banquet, catering, and event operations across both The Wade and The Midland. This role is accountable for delivering high-quality, profitable, and memorable event experiences while maintaining brand standards, driving revenue growth, and leading cross-functional teams.

This is a complex dual-property leadership role, requiring strong operational discipline, financial acumen, and the ability to manage large-scale, high-volume events alongside premium, customized experiences.

• Develop and execute a comprehensive banquet and events strategy aligned with overall business goals for both properties
• Partner with Sales, Marketing, and Operations leadership to drive group and event revenue
• Identify growth opportunities, including new event types, seasonal programming, and partnerships
• Ensure consistency in service, quality, and brand standards across both locations

• Oversee all banquet and event operations, including:
• Corporate meetings
• Weddings and social events
• Conferences and large-scale banquets
• Ensure seamless execution from planning through post-event evaluation
• Maintain high standards of food quality, presentation, and service delivery
• Develop and enforce standard operating procedures (SOPs) across properties

• Lead, coach, and develop a high-performing team of:
• Banquet Managers
• Event Coordinators
• Service Staff
• Drive a culture of accountability, service excellence, and continuous improvement
• Oversee staffing models, scheduling, and labor efficiency across both locations
• Conduct performance reviews, training programs, and succession planning

• Own and manage banquet and events P&L for both properties
• Develop and monitor budgets, forecasts, and revenue targets
• Optimize labor and operating costs while maintaining service excellence
• Analyze performance metrics and implement corrective actions to improve profitability

• Serve as an escalation point for VIP clients and high-profile events
• Ensure exceptional client satisfaction and retention
• Collaborate with Sales to secure key accounts and repeat business
• Oversee event feedback processes and continuous service improvement

• Partner with:
• Culinary leadership on menu development and execution
• Sales teams on booking strategy and event pipeline
• Current leadership teams at both The Wade and The Midland hotels
• Facilities and Operations teams on logistics and event setup
• Ensure effective communication between departments and properties

• Ensure compliance with all health, safety, and licensing regulations
• Maintain strong risk management practices for large-scale events
• Enforce company policies and operational standards

• Multi-property or large-scale venue experience strongly preferred
• Proven track record managing high-volume and complex event operations

• Strong leadership and team development capabilities
• Excellent financial and business acumen
• Exceptional organizational and project management skills
• High level of customer service and client relationship management
• Ability to manage multiple priorities across two locations simultaneously
• Strong communication and interpersonal skills

• Bachelor's degree in Hospitality Management, Business, or related field preferred

• Event revenue growth and profitability
• Client satisfaction and retention
• Labor cost management
• Event execution quality and timeliness
• Team engagement and retention

• Fast-paced, high-volume hospitality environment
• Requires evening, weekend, and holiday availability based on event schedules
• Regular presence required at both The Wade and The Midland

Compensation: $100,000 - $130,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.