Guest Service Agent

About Our Property

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and 20,386 sq ft of meeting space. We offer diverse positions across guest services, food & beverage, housekeeping, spa & wellness, sales & marketing, and more.

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression and provides a source of knowledge for guests about the hotel, its amenities, and the local area.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking a sincere interest
• Interact with all guests; welcome each guest to our hotel
• If guests arrive by motor vehicle, open their door and welcome them to the resort/hotel
• Escort and orient guests to the front desk for check‑in
• Park and retrieve guests’ vehicles as requested
• Escort guests and their luggage to their room, explaining amenities and local facts
• Work with other attendants to ensure each guest has a personalized experience
• Assist lobby attendant in keeping the entrance area clean and organized
• Be the difference with all guests and employees and do more than the norm

• At least one year in a customer service role with high guest interaction
• A valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and moving between the valet lot and various areas of the hotel
• Strong desire to make an impact on other people
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts, including weekends and holidays

$26.93 per hour. Actual compensation packages are based on factors such as skill set, years of experience, certifications, and location.

Benefits include comprehensive health insurance, retirement plans, paid time off, and unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. Comprehensive training and development opportunities are also available.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.