Risk Management Officer

The Risk Management Officer plays a critical role in ensuring the safety and well‑being of guests and staff at Swissôtel Chicago.

• Responsible for the Health and Safety of all hotel guests and colleagues
• Providing warm, friendly and helpful service
• Full understanding and execution of all aspects of the life safety system (Fire, Evacuation, Bomb Threat, Emergency Medical Procedures, etc.)
• Abiding by and enforcing all hotel policies and procedures and working with hotel management to correct any violations when possible
• Reporting any violations not corrected immediately
• Documenting, filing and reporting all incidents occurring within the hotel and conducting full investigations
• Demonstrating ability to effectively deal with colleagues and guests, using diplomacy to defuse anger and collect accurate, detailed information
• Patrolling assigned areas to ensure only hotel colleagues, guests and visitors are on property
• Responsible for all Lost and Found procedures
• Ensuring package pass procedures are followed for all hotel items leaving the hotel
• Enforcing key control policy, including sign‑in/out procedures and conducting key inventory at the beginning and end of each shift
• Any other tasks that may be assigned

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying up to 20 lbs
• Occasional ascending or descending ladders, stairs and ramps

• High School Diploma or GED an asset
• 1-2 years related experience an asset
• Basic knowledge of Excel, Word and Opera an asset
• Strong interpersonal, organizational and problem‑solving abilities
• Ability to conduct detailed report writing
• Ability to work well under pressure in a fast‑paced environment
• Ability to work rotating shifts as needed (morning, afternoon, mid‑shift, overnight)
• Ability to work varying schedules to reflect the business needs of the hotel
• Excellent communication skills (verbal and written)
• Ability to perform all housekeeping duties as outlined in hotel‑specific training and property‑specific checklists
• Ability to anticipate and focus attention on guest needs, being professional, welcoming and remaining calm and courteous at all times
• Detail‑oriented and able to handle multiple tasks
• Highly responsible and reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

• Position hourly rate: $26.91
• Employee benefit card offering discounted rates at Accor worldwide
• Learning & Development programs through Accor Academies
• Opportunity to develop talent and grow within the property and across the world
• Ability to contribute to Corporate Social Responsibilities, including Sustainability, Diversity, Inclusion & Belonging
• Comprehensive benefit package: health, dental, vision, life, disability & AD&D insurance, accidental injury insurance, hospital support, critical illness insurance, 401K plan, paid leave (vacation, personal, maternity/paternity, holiday)