Beverage Manager arrow_forward

Native American Indian Preference in hiring policy is adhered to at all times;
Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description

The primary responsibility of the Beverage Manager is to ensure a seamless and exceptional beverage service experience for guests. This position will oversee the operations of bars and service stations and play a crucial role in fostering a culture of excellence and guest satisfaction among their team members. From hiring and training to managing day-to-day operations and addressing guest concerns, the Beverage Manager is key in maintaining high standards and exceeding guest expectations.

Reporting to the Director of Hospitality, this position holds a significant responsibility in upholding the reputation of Wind Creek Chicago Southland as a premier destination for quality beverage experiences.

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

• Identifies and defines operational needs within the casino’s beverage areas (and other outlets or areas, if assigned) and brings beneficial changes to the operation that benefits both the guest and team experience.
• Abides by all City, State, Federal, and IGB requirements pertaining to serving alcohol
• Develops and implements customer service and steps of service training programs to ensure outstanding service to all guests at all times
• Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Develops staffing schedules that assure the highest service levels with maximum productivity
• Develops and monitors status of budgets and cost control
• Development of cocktail programs for the casino floor and banquets and the selection of all product mix
• Responsible for profit/loss of assigned operations
• Interview, select, train, and develop team members through coaching and mentoring in accordance with the Expectation Guide. Foster an environment of open communication and address team members' concerns in a timely and fair manner. Conducts periodic team member performance appraisals in accordance with Company Policy.
• Continually seeks innovative methods and programs to promote the beverage operation and the property as a whole
• Interacts with guest to obtain feedback on product quality and service levels
• Obtains and retains all pertinent information regarding daily promotions, beverage specials, property promotions, station assignments and scheduled entertainment and assures that all staff are informed of said information
• Assumes special projects, duties and responsibilities as needed per the direction of the Director of Hospitality
• Other duties and responsibilities as assigned

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED –
  required
• Bachelor’s Degree in Business or Related Field AND two (2) years Supervisory experience in a high volume, multiple shift, beverage outlet –
  required
• OR Four (4) years’ experience in a management position in a high volume, multiple shift, beverage outlet –
  required
• OR Three (3) years’ experience in a F&B Supervisory position with Wind Creek Hospitality –
  required
• Problem solving and decision-making ability
• Extensive knowledge of beverage products and service techniques
• After hire, successful obtainment of BASSET or Serve Safe certification is required to retain position
• Ability to maneuver in…