Senior Manager, F&B Operations; Chicago

The Opportunity

Hyatt Hotels Corporation seeks a passionate and forward‑thinking Senior Manager, Corporate Food & Beverage Operations to join our Americas Food & Beverage Evolution team. In this role, you’ll collaborate closely with the broader Americas Performance Hub, driving innovation and operational excellence that continue to position Hyatt as a global leader in hospitality. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important:
People. We turn trips into journeys, encounters into experiences, and jobs into careers.

This is an exciting time to be  are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.

Objective: Functions as a strategic and operational business partner to the Regional Vice President, Food & Beverage Operations – Americas, supporting the Classics and Luxury brand portfolio. The role is responsible for managing hotel Food & Beverage openings, renovations, and transitions, ensuring operational readiness, compliance, performance analysis, and profitability across assigned hotels. This position drives the execution of Hyatt’s Food & Beverage operational standards, assists in performance benchmarking, and supports data‑driven decision‑making to enhance Food & Beverage performance across the region.

• Implements AI‑driven Food & Beverage training programs to improve efficiency, profitability, and compliance.
• Partners with Learning, Brand, and Culinary teams to align programs with operational best practices.
• Conducts training needs analyses and develops property‑specific learning pathways.
• Guides field teams on new processes, performance strategies, and brand standards.
• Monitors all hotel openings and Food & Beverage projects, working with the Openings and Transitions Team to support and align Food & Beverage needs.
• Drives consistency and execution of the Food & Beverage Evolution initiatives across all brands and properties.

• Leads data collection and analysis for Classic’s portfolio of hotels.
• Builds dashboards for revenue, cost, and profitability tracking.
• Benchmarks outlet performance and identifies pricing and labor optimization opportunities using AI tools.
• Provides performance insights and KPI reporting to senior leadership.

• Oversees and…