Front Desk Managre

Job Description Summary

The Front Desk Manager acts as Front Office management presence covering Manager on Duty (MOD) shifts. This position requires close cooperation with all hotel departments to emphasize guest service and satisfaction, with a primary focus on supervising all front office line staff.

• Act independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Act as Travel pass champion.
• Distribute minutes and conduct Manager’s Meeting.
• Oversee VIP arrivals and perform VIP Escorts.
• Act as Lobby Ambassador.
• Track and follow up on in‑house guest challenges.
• Resolve guest‑related issues.
• Liaison with other departments to ensure guest satisfaction.
• Assist with post‑stay guest follow‑up.
• Perform property rounds.
• Act as Front Office representative during Pre‑Cons.
• Monitor and coordinate concierge requests.
• Provide site tours of the hotel.

Deliver Passionate & Engaging Service to our Guests. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model:
Greet or welcome everyone warmly with a smile, use eye and ear contact and the guest’s name, establish/anticipate needs, solve and own all requests/complaints, thank everyone, build solid relationships with colleagues, and treat colleagues with respect and dignity.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
• Track record of delivering exceptional guest or client experience.
• Strong communication skills, utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees.
• Appropriate professional appearance and demeanor.
• Knowledge of Opera and internet software preferred.
• Bi‑Lingual communication skills a plus.

Pay range is $60,000 - $67,000 and eligibility for a Bonus Plan. The base pay offered may vary based on factors including job‑related knowledge, skills, and specific/overall experience.

Benefits include:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long‑Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.