Club Lounge Supervisor - Ritz-Carlton

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests have every opportunity to explore the city—from shopping along Michigan Avenue to viewing world-renowned works at the Art Institute.

Yet with our hotel's spa, rooftop lounge, locally inspired restaurant, indoor lap pool, and spacious accommodations overlooking the city, guests may never want to leave.

As the Club Lounge Supervisor, you will lead the daily operations of our exclusive Club Lounge, ensuring every guest receives the personalized, anticipatory service that defines The Ritz-Carlton experience. You will inspire and support a team of Ladies and Gentlemen, oversee food and beverage presentation, maintain exceptional service standards, and create memorable moments that exceed guest expectations. Through your leadership, attention to detail, and commitment to excellence, you will cultivate lasting relationships with guests while fostering a collaborative and service-driven environment for your team.

Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will embody the values that make us the world's finest luxury brand. In a diverse and inclusive environment where individual aspirations are supported and quality of life is enhanced, you will have the opportunity to lead by example, develop future hospitality professionals, and create exceptional experiences for our guests and one another every day.

Oversee the Club service for our guests and ensure a quality experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the club room. Maintain clean and sanitary kitchen and club areas. Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible.

• Oversee the team of Club Lounge Attendants
• Work in concert with the Club Lounge Manager and assist as necessary
• Assist in training and on-boarding of new ladies and gentlemen
• Assist in coaching and counseling of ladies and gentlemen
• Act as a line of support to ladies and gentlemen with guest concerns
• Set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rental, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Service each guest comment/complaint according to procedure - escort and service VIP guests.
• Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.
• Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
• Keep all tables bussed and cleaned throughout the entire time club hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.
• Greet each guest as they arrive. Assist with service if required and replenish coffee as time permits.
• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
• Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
• Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
• Create and maintain a pleasant presentation.
• Maintain a clean area, store food and remove all trash. Take trash out to dumpster as needed.
• Continuously look for cost-effective ways to improve appeal.
• A…