Guest Service Agent - Chicago

Overview

Guest Service Agent role with Hilton focuses on delivering warm hospitality through seamless check-in/check-out and memorable guest experiences.

As a Guest Service Agent, you’re responsible for greeting guests, assisting with reservations and inquiries, and ensuring guests have a positive stay.

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance

• Support efficient check-out: Process departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests

• Promote hotel services: Use up-selling techniques to recommend amenities and maximize revenue

• Delight our guests: Respond to requests, resolve concerns with care and urgency, and manage communications

Hilton values guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and doing the right thing. Inspiring others through Leadership. Belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. A focus on the Now, bringing urgency and discipline to every moment.

Hilton supports team members through wellbeing initiatives and a range of perks and benefits. Availability may vary by location and employment terms and conditions apply.

• Incredible travel perks – 110 nights of discounted travel, with room rates as low as $40/night through the Go Hilton travel program

• Own a piece of Hilton – Employee stock purchase program (ESPP) with a 15% discount

• Paid parental leave – Paid leave for eligible team members, including partners and adoptive parents

• Personalized caregiving support – Caregiving concierge services for you and your loved ones

• Crisis concierge – Single point of contact for practical and emotional support in times of loss

• Mental health resources – Free counseling and support through the Employee Assistance Program (EAP)

• Generous paid time off – PTO for rest and personal matters

• Health & welfare benefits – Health plans including checkups, dental, and vision

• Financial security for your future – Retirement plans to help save for the next steps

Note:

Benefits availability may vary by location and terms of employment.

Hilton is a global leader in hospitality with a focus on creating an exceptional workplace for team members. We have welcomed billions of guests and are recognized on lists such as Great Place to Work and Fortune. Our brands include Hilton, and we remain committed to delivering great stays and a great place to work.

Explore opportunities with Hilton and learn more about life at Hilton on our Careers Blog.