General Manager

Position Summary:

The General Manager serves as the executive leader of the Marriott Chicago O'Hare, providing strategic direction and day-to-day operational leadership for all aspects of the hotel. This position is responsible for delivering and promoting exceptional guest experiences, driving financial performance, ensuring compliance with all applicable Chicago laws and Marriott brand standards, developing high-performing teams, and protecting the interests of ownership. The General Manager serves as the primary liaison between hotel ownership and Marriott, ensuring transparent communication, operational excellence, and long-term asset value.

• 470 guest rooms and suites.
• Nearly 40,000 square feet of flexible meeting and event space.
• Multiple food and beverage outlets.
• Full‑service hotel amenities serving business, leisure, and group travelers.

• Provide visionary leadership for all hotel operations while maintaining Marriott's commitment to exceptional hospitality.
• Foster a culture centered on guest satisfaction, associate engagement, accountability, and continuous improvement.
• Recruit, develop, mentor, and retain an engaged leadership team and hotel associates.
• Lead departmental executives in achieving operational excellence and strategic objectives.

• Maintain full responsibility for the financial performance of the hotel, including revenue growth, profitability, cash flow, budgeting, forecasting, and asset preservation.
• Develop and execute annual operating budgets and capital expenditure plans.
• Analyze financial statements, labor costs, operating expenses, and market trends to maximize profitability.
• Implement revenue optimization strategies in partnership with Sales, Revenue Management, and Marriott corporate resources.
• Ensure achievement of ownership return‑on‑investment objectives while maintaining Marriott quality standards.

• Serve as the primary point of contact between hotel ownership and Marriott.
• Communicate directly with ownership regarding financial performance, operational initiatives, capital projects, forecasting, market conditions, and strategic planning.
• Prepare and present regular ownership reports, financial reviews, and business performance updates.
• Maintain transparent, proactive, and professional communication while protecting ownership interests and Marriott brand integrity.

• Ensure full compliance with all Marriott International brand standards, operating procedures, service expectations, and quality assurance programs.
• Lead successful Marriott audits, inspections, and brand evaluations.
• Promote Marriott's service culture throughout every department.
• Uphold Marriott's values, ethical standards, and commitment to guest satisfaction.

• Ensure the hotel operates in full compliance with all applicable federal, State of Illinois, and City of Chicago laws and regulations.
• Maintain compliance with all Chicago labor ordinances, employment regulations, health and safety requirements, wage and hour laws, licensing requirements, fire codes, ADA requirements, food safety regulations, liquor licensing laws, and all other applicable governmental requirements.
• Ensure adherence to OSHA standards and workplace safety protocols.
• Maintain compliance with all required insurance, permits, inspections, and reporting obligations.

• Oversee all hotel departments including:
  • Front Office.
  • Housekeeping.
  • Engineering.
  • Food & Beverage.
  • Sales & Marketing.
  • Catering & Conference Services.
  • Finance.
  • Human Resources.
  • Security.
• Ensure exceptional guest service standards throughout the property.
• Monitor operational performance metrics and implement continuous improvement initiatives.
• Maintain the hotel in excellent physical condition through preventative maintenance and capital planning.

• Partner with the Sales and Revenue Management teams to maximize occupancy, ADR, RevPAR, banquet revenue, and overall profitability.
• Build strong relationships with key corporate clients, group business partners, and community…