Front Desk Supervisor

Job Summary

The Night Audit Supervisor assists the Front Office Manager and Assistant Front Office Manager, providing attentive, courteous, and efficient service to all guests while maximizing room revenue and occupancy.

• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Monitor all VIP and special guest requests and review the Front Office log and Trace File daily.
• Fully comprehend and operate the Front Desk computer system, ensuring proper logging and delivery of messages, packages, and mail.
• Maintain awareness of rates, packages, promotions, and in‑house groups; enforce credit policies and closed‑out/restricted dates.
• Complete all standard nightly procedures: bucket check, room rate verification report, and housekeeping report, ensuring accurate filing.
• Operate the P.B.X. console, meeting all operational standards.
• Establish and maintain effective communication and teamwork with employees and other departments.
• Assist the G.S.M. in ensuring staff adhere to standards, including phone answering, callbacks, and guest request logging.
• Participate in emergency procedure training and execution.
• Oversee guest check‑in/out, performing tasks on the shift checklist efficiently.
• Manage the issued house bank and run room status reports, relaying necessary information to affected departments.
• Monitor key control to maintain hotel security and maximize revenue through room merchandising.
• Answer all guest inquiries in a timely and professional manner and participate in departmental meetings, planning, and execution.
• Maintain productivity levels at or above budgeted standards and assist in training and cross‑training new hires and existing employees.

$28.00 to $29.00 per hour, based on job‑related knowledge, skills, and overall experience.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term and Long‑Term Disability Insurance
• Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.