Guest Service Representative

First Hospitality Group -  - Responsibilities:
Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received;
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs;
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction;
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate;
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution