Bellman - theWit

Job details for the Guest Service Agent (Bellman) position at the theWit Hotel in Chicago, IL 60601. Hourly compensation is $17.05.

We need an engaging and polished Bellman to join our front office team. The role focuses on delivering authentic warm hospitality from the moment guests arrive until they depart.

• Greet guests upon arrival and assist with luggage handling to their rooms.
• Provide information about hotel amenities, services, and local attractions.
• Assist guests with check‑in and check‑out processes at the front desk.
• Maintain cleanliness and organization of the lobby and entrance areas.
• Respond promptly to guest requests, ensuring a high level of satisfaction.
• Collaborate with other staff to ensure seamless service delivery.
• Perform night audit duties when required, reporting daily activities accurately.
• Handle phone inquiries with professionalism and excellent etiquette.
• Assist in maintaining inventory of supplies and equipment related to guest services.

• Previous experience in hospitality or hotel management is preferred.
• Strong customer‑service skills with a friendly and approachable demeanor.
• Ability to work flexible hours, including nights and weekends.
• Excellent communication skills; bilingual or multilingual abilities are a plus.
• Familiarity with front‑desk operations and night audit procedures is advantageous.
• Ability to lift heavy luggage and stand for extended periods.
• Proactive attitude toward problem‑solving and guest relations.

• Experience in a luxury hotel environment.
• Knowledge of hotel management software and systems.

• Frequently lift, carry, push, or pull up to 50 pounds.
• Stand and walk for extended periods during the shift.
• Bend, stoop, kneel, climb stairs, and reach overhead frequently.

Pay: $17.05 per hour.

Benefits package includes:

• Medical plans – three options.
• Dental plans – two options.
• Vision insurance.
• Paid time off (PTO).
• Accident/Hospital Indemnity/Critical Illness plans.
• 401(k) retirement plan with employer contributions.
• Flexible Spending Account (FSA).
• Life and AD&D insurance.
• Short‑term disability (STD) and voluntary long‑term disability (LTD).
• Commuter benefits.
• Pet insurance.
• Hilton travel discounts and employee room rates worldwide.
• Career growth and training opportunities.
• Access to wellness programs and employee appreciation events.

Please note that eligibility for certain benefits may vary depending on employment status. Detailed information will be provided during onboarding.

The theWit Hotel participates in the U.S. Department of Homeland Security E‑Verify program to confirm employment eligibility of new hires.

The theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.