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Guest Experience Concierge — Front Desk
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-01
Listing for:
The Gwen Chicago
Full Time
position Listed on 2026-08-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
The Gwen Chicago is seeking a courteous Front Desk Associate to warmly welcome guests and manage check-in/check-out processes with accuracy. You will input guest information, confirm room rates, and assist with reservations while representing HEI Hotels and Resorts.
Strong problem-solving and clear communication are essential. You will handle guest inquiries, promote local attractions, and collaborate with teams to ensure a seamless guest experience, including during busy periods and
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