Group Sales Manager
Listed on 2026-08-05
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Hospitality / Hotel / Catering
Hotel/Hospitality Sales -
Sales
Hotel/Hospitality Sales
Sales Manager
Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.
The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
As a Sales Manager, you will be primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, closing and facilitating group business opportunities as well as event execution. As well as, participating in the implementation of strategies to increase hotel awareness and coordinating the execution of the business with other departments.
Key Responsibilities:
- Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments
- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
- Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
- Communicates clients' contracted requests to all departments in an effective and timely via turnover to the event/convention services team where applicable
- Solicits potential guests and customers on a timely basis to confirm business using a variety of tools and sales skills
- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
- Delivers and sells hotel's features and benefits to meet clients' needs
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ability to pivot in both markets and team role pending changing economic and team dynamics
- Ensures maximum occupancy, daily, by collaborating on progress of groups booked with events services team
- Ensure all materials used are in accordance with brand standards
- Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
- Develops and implements strategies for achieving individual sales goals
- Communicates and reinforces the vision for customer service to all managers, supervisors and employees
- Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
- Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
- Assists with the completion of monthly booking report(s)
- Prepares reports and individual goal achievement forecasts as necessary to improve management decision making and critical evaluation of work activities
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving…
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