Stewards, Hospitality ​/ Hotel ​/ Catering, Food & Beverage

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit 

The ability to model Choice's Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Steward is to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas.

Assists in the development and implementation of business strategies for the hotel which are aligned with the Radisson overall mission, vision, values, and strategies

Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.

Assists executive committee in establishing stewarding budget

Maintains controls to guard against theft and waste

Ensures smooth operation of kitchen department

Directs cleaning of floors and work surfaces daily

Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost

Trains staff on use of dishwashing and other cleaning equipment and processes

Ensures trash is removed promptly

Maintains supplies and equipment for cafeteria and Food and Beverage Department

Maintains levels of stewarding stock, makes requisitions and obtains approval as needed

Assures proper distribution and storage of supplies

Monitors supply of clean dishware, glassware, pots and pans

Takes steps to ensure kitchen and restaurant have needed supplies

Checks cleaning equipment daily and reports any problems to maintenance department for repair

Researches new products and supplies and works with vendors to test and make recommendations to management

Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates

Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

Communicates employee performance expectations and on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Requirement/Skills

Minimum one year management experience in full service stewarding operations

3 years experience in hotel food and beverage

High school diploma required, bachelor's degree in hospitality preferred

Excellent oral and written communication skills

Collaborate effectively with other hotel employees and managers to ensure teamwork

Able to resolve conflicts guests, supervisor and employee

Ability to multitask and work well under pressure

Basic computer skills in MS Office, reservation systems, and point of sales systems

Physical Demands

Long hours are sometimes required, ability to work flexible schedule

Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl

Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds

Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service…