Hospitality Lead

Hospitality Lead

Midtown is looking for a Hospitality Lead who will create a positive experience in every interaction with members and guests. The position focuses on customer experience and community building.

• Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
• Assist with front desk training and hold associates accountable for carrying out defined procedures and behaviors.
• Help members with program registration, payment processing, and scheduling services.
• Handle check‑ins, address questions and resolve issues appropriately.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Perform basic bookkeeping, cashiering, filing, and clerical duties.
• Assist with inventory of product and supplies.

• Availability to work a flexible schedule, including evenings, weekends, and some holidays.
• At least 2 years of supervisory experience in a health club or hospitality environment.
• Proven ability to hire, train and lead productive service‑mindful associates.
• Works gracefully and quickly under pressure.
• Working knowledge of customer service standards.
• Great personality that naturally connects with a wide variety of people.
• Keen memory and delightful sense of humor.
• Quickly makes calculations when handling money.
• Highly organized and efficient.
• Excellent communication skills.

Starting at $25 per hour.

• Complimentary club membership.
• Discounts on Midtown products and services.
• Access to hundreds of free courses for professional development.
• Health insurance for eligible full‑time associates (30+ hours a week).
• And more.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the department. MIDTOWN is an Equal Opportunity Employer.