Concierge

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional benefits package and 401(k) with company match.

• Ensure proper operation of all responsibilities of Concierge operations.
• Knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Provide information regarding both City and Peninsula Hotel attractions and points of interest.
• Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensure efficient operation of the Concierge responsibilities with efficient handover.

• 2 years of Concierge experience in luxury property preferred
• Strong knowledge on city points of interest
• Knowledge of PMS/Opera system.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

The salary range for this role is $24-27 per hour.