Convention Services Manager

About Sonesta

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department. Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.

Operational/Functional:
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order. As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set‑up, group room blocks and VIP services, etc.

Work with sales staff to service and solicit new business. Up‑sell client events and manage function space and room block inventory as assigned. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Report and communicate Meeting event needs between the client and hotel. Prepare and distribute amenity request forms for specified clients.

Obtain designated approvals and follow‑up on delivery. Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel. Welcome group contact upon arrival at function and ensure guest satisfaction. Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales. Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings. Promote teamwork and quality service through daily communication and coordination with other departments.

Key departmental contacts include all hotel departments. Interact with outside contacts:
Guests – to ensure their total satisfaction Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business Other contacts as needed (Professional organizations, community groups). May perform other duties as assigned.

May assist in developing and implementing sales actions plan as assigned.

Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management and complete other reports as needed or requested. Assist in the preparation of the departmental budget and implementation of the hotel’s catering and conference strategy.

Responsible for ensuring success through the eyes of employees, guests, and owners Utilize and collaborate…