Taskforce Front Office Manager

Front Office Manager

The Front Office Manager is responsible for overseeing all front desk operations and ensuring an exceptional guest experience from arrival through departure. This leadership role manages front office staff, drives guest satisfaction, ensures efficient daily operations, and supports revenue and service goals while maintaining brand standards.

• Create a welcoming and professional environment for all guests.
• Resolve guest concerns, complaints, and special requests in a timely and effective manner.
• Ensure exceptional service standards are consistently delivered.
• Monitor guest feedback and implement service improvement initiatives.

• Oversee daily front office operations, including front desk, guest services, and night audit functions.
• Ensure accurate and efficient check-in and check-out processes.
• Manage room inventory, reservations, and room assignments in collaboration with housekeeping and revenue management teams.
• Maintain compliance with company policies, procedures, and safety standards.

• Recruit, train, coach, and develop front office associates.
• Create employee schedules and manage labor costs.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a positive and collaborative team culture focused on guest satisfaction.

• Monitor and control departmental expenses.
• Review daily reports, occupancy forecasts, and revenue metrics.
• Ensure accurate cash handling, billing, and financial reporting procedures.
• Assist in achieving departmental and property revenue goals.

• Partner with Housekeeping, Sales, Engineering, Food & Beverage, and other departments to ensure seamless hotel operations.
• Participate in management meetings and contribute to strategic planning initiatives.
• Support special events, VIP arrivals, and group business as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of hotel front office experience.
• At least 1 year of supervisory or management experience.
• Strong knowledge of hotel property management systems (PMS).
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in Microsoft Office Suite.

• Experience with Opera, Workday, or other hospitality management systems.
• Luxury or upscale hotel experience.
• Bilingual abilities are a plus.

• Leadership and team development
• Guest-focused mindset
• Strong organizational skills
• Effective conflict resolution
• Financial acumen
• Attention to detail
• Ability to thrive in a fast-paced environment

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Compensation: $1600 - $1600

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.