Part-time Front Desk Agent

Description

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive.

We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality.

Join the team at The Westin Michigan Avenue Chicago - a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to "doing well, and doing good."

If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.

We are seeking a Part Time Front Desk Agent to join our team in delivering exceptional guest experiences.

Attend to guests needs providing intuitive service throughout guest journey, including but not limited to pre arrival communication, registration, in-house requests and departure process.

Provide a warm greeting to all guests upon arrival and assist them with registration by confirming reservation details recorded in the operating system, including address and payment information. Promote the hotel’s rewards program and highlight its benefits, offering special recognition to current members.

• Process payments for the reservations and complete accurate billing patterns. Handle cash payments maintaining accurate bank count and report cash intake at the end of each shift.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis.
  
  Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Complete daily checklist provided for each shift with accuracy and proficiency. All daily tasks must be completed and reported to the leader on duty before the end of the shift.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel.

• Assist concierge in handling mail and facilities and providing guests with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

In accordance with Illinois law, the compensation and benefits for this position are as follows:

Pay: $25.75

Compensation within this range will be determined based on relevant experience, skills, and job-related factors consistent with applicable law.

Benefits: Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:

• Paid holidays
• Paid sick leave
• Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Upon hire,…