Lobby Ambassador

Lobby Ambassador – JLL

The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you'll deliver world-class guest and employee experiences through warm, proactive engagement and outstanding service. You'll greet visitors with enthusiasm, anticipate needs before they're expressed, and ensure every touchpoint—from pre-arrival to departure—reflects JLL's commitment to creating memorable workplace environments. This position offers the perfect opportunity to combine your passion for hospitality, natural people skills, and dedication to service excellence in a vibrant corporate setting.

Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations

Provide exceptional face-to-face engagement, ensuring every interaction leaves a lasting positive impression

Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage

Serve as the go-to resource for local recommendations—restaurants, hotels, attractions, and events

Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals

Act as a central information hub for campus way finding, facility services, and activities

Support meeting coordination, reception services, and mailroom operations as needed

Manage high-volume mail and package operations, including receipt, sorting, distribution, and tracking across all carriers (Fed Ex, UPS, USPS)

Maintain organized shipment tracking systems ensuring accountability, timely notifications, and chain-of-custody compliance

Coordinate outgoing mail and courier services, including packaging, labeling, and carrier scheduling

Oversee mailroom operations, inventory management of shipping supplies, and adherence to security and confidentiality standards

Build professional networks within the local hospitality industry

Collaborate across facility management teams to deliver a seamless, hospitality-driven service approach.

Minimum 2–3 years of customer service or hospitality-related experience

Proven track record as a "people person" who thrives on creating exceptional experiences

Outstanding communication skills with professional written and verbal fluency in English

Demonstrated ability to multi-task and adapt to shifting priorities while maintaining service excellence and accuracy

Strong proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)

Working knowledge of various information technology tools and platforms

Confident, professional demeanor with exceptional responsiveness and service orientation

Flexibility and positive attitude in dynamic, fast-paced environments.

Familiarity with corporate or commercial office environments

Basic knowledge of security protocols (visitor check-in, badge control, access management)

Understanding of confidentiality and privacy practices in professional settings

Experience with vendor relationship management and local hospitality networks.

Chicago Cisco Office (CHG
12), Chicago, IL

8:00 AM – 5:00 PM, Monday through Friday

$50,300

Successful candidates will begin in a temporary capacity (90 days) ith the potential to transition to a permanent position

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

50,300.00 – 50,300.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay