Lounge Manager

Lounge Manager

Bodega Taqueria y Tequila West Loop - Chicago, IL 60607

The Lounge Manager is responsible for managing the operations and team within the Lounge. This role ensures exceptional guest experiences, operational efficiency, and adherence to company standards. The Lounge Manager will oversee team leadership, service management, cash handling, guest relations, and day-to-day operations. Reporting to the General Manager, this position is integral in maintaining a vibrant and engaging lounge environment that aligns with the Bodega brand.

• Lead, motivate, and manage the Lounge team, including bartenders, servers, and support staff, fostering a collaborative and high-performing environment.

• Oversee staffing levels to ensure appropriate coverage for all shifts while optimizing labor costs.

• Conduct pre-shift meetings to communicate daily goals, updates, and service standards.

• Train, mentor, and onboard new team members to uphold company policies and service expectations.

• Provide ongoing coaching and feedback to staff to enhance performance and support professional growth.

• Act as the Leader on Duty (LOD) during assigned shifts, taking ownership of the Lounge's operations and ensuring smooth service flow.

• Oversee daily Lounge operations, including opening and closing procedures, inventory management, and cash handling.

• Maintain accurate cash handling practices, including end-of-shift reconciliations and deposits.

• Ensure proper maintenance and functionality of Lounge equipment and report any issues promptly to management.

• Collaborate with kitchen and bar teams to ensure timely delivery of food and beverage orders.

• Monitor and manage inventory levels, ordering supplies and beverages as needed to maintain efficient operations.

• Uphold health and safety regulations, ensuring the Lounge complies with local, state, and federal standards.

• Cultivate a welcoming and engaging atmosphere for guests, ensuring exceptional service at all times.

• Actively interact with guests, addressing concerns or feedback promptly and professionally.

• Monitor and manage the Lounge's ambiance, cleanliness, and overall presentation to align with brand standards.

• Collaborate with marketing and event teams to execute promotions and special events that enhance the guest experience.

• Enforce service standards for all team members, ensuring consistency and quality across all shifts.

• Address and resolve service issues or challenges in real-time, maintaining a focus on guest satisfaction.

• Monitor the flow of service during peak hours, ensuring efficiency and guest engagement.

• Support bartenders and servers during high-volume periods, stepping in to assist as needed.

• Ensure adherence to all health, safety, and alcohol service regulations, maintaining compliance with local and state laws.

• Conduct routine checks to confirm proper food and beverage storage, handling, and preparation practices.

• Monitor team adherence to company policies and procedures, addressing infractions with corrective action plans as needed.

• 3+ years of experience in a leadership role within a lounge, bar, or hospitality setting.

• Strong understanding of lounge operations, including service standards, cash handling, and inventory management.

• Demonstrated ability to lead and develop high-performing teams.

• Excellent communication and interpersonal skills, with a focus on guest service and team collaboration.

• Proficiency in point-of-sale systems and operational tools.

• Exceptional organizational and problem-solving abilities, with the ability to manage multiple priorities.

• Bachelor's degree in hospitality management or a related field preferred but not required.

• This position requires onsite presence during all operational hours, including evenings, weekends, and holidays.

• Flexibility in scheduling is essential, as the Lounge Manager will oversee shifts during high-volume periods and special events.

• Physical requirements include standing for extended periods, lifting up to 50 lbs., and working in a fast-paced environment.

• This is an onsite position with expectations for regular collaboration with the management team.

• Competitive compensation package, including performance-based incentives.

• Comprehensive benefits, including health, dental, and vision insurance, 401(k) plans, and paid time off.

• Opportunities for career advancement within a growing, dynamic company.

• A vibrant and engaging work environment with a focus on teamwork and excellence.

Join our team as a Lounge Manager and be part of a company that redefines the nightlife and dining experience. If you have the leadership skills and passion for delivering unforgettable guest experiences, apply today to help shape the future of Bodega Taqueria y Tequila.