Hospitality Director; Clients

Hospitality Director

Our headquarters is in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, Miami, FL or Atlanta, GA.

The Hospitality Director is responsible for leading the strategy, development, and execution of world-class hospitality programs for leading brands across sports, entertainment, and cultural experiences. This role serves as a hospitality leader, overseeing the delivery of premium B2B and B2C guest experiences that drive client objectives, strengthen brand affinity, and create lasting relationships.

Are you a hospitality expert with a passion for creating exceptional guest experiences? Do you excel at overseeing large-scale hospitality platforms at marquee global events while also understanding the nuances required to deliver highly curated, bespoke hosting programs? If so, this role offers an opportunity to shape and lead innovative hospitality solutions for some of the world's most recognized brands.

The Director will lead cross-functional teams responsible for developing and executing comprehensive hospitality strategies, ensuring every touchpoint reflects the highest standards of service excellence, operational rigor, and guest care. This individual will serve as a trusted advisor to clients, partners, and internal stakeholders, translating business goals into meaningful hospitality experiences that elevate brand impact and exceed expectations.

Success in this role requires a balance of strategic thinking and flawless execution. The ideal candidate thrives in a fast-paced environment, can manage multiple complex programs simultaneously, and is energized by the challenge of delivering exceptional experiences across diverse markets and geographies. They possess deep expertise in hospitality operations, guest experience design, travel and logistics management, and premium event execution.

We are seeking a collaborative and influential leader who inspires teams, builds strong client and partner relationships, and consistently delivers white-glove service. The ideal candidate is highly organized, solutions-oriented, comfortable navigating ambiguity, and committed to raising the standard of hospitality excellence. A passion for travel, global event operations, and creating unforgettable guest experiences is essential.

The work you'll do:

• Lead, mentor, and inspire cross-functional teams in the development and execution of premium hospitality programs across sports, entertainment, and experiential marketing platforms.
• Provide strategic oversight for multiple hospitality initiatives simultaneously, ensuring alignment with client objectives, agency standards, and best-in-class guest experience principles.
• Manage and develop direct reports, fostering a culture of collaboration, accountability, innovation, and hospitality excellence.
• Partner with clients and internal stakeholders to develop comprehensive hospitality strategies, recommendations, and experience frameworks that support business goals and strengthen brand relationships.
• Oversee all aspects of hospitality program development and execution, including guest experience design, accommodations, transportation, credentialing, dining experiences, gifting, registration, logistics, and on-site operations.
• Serve as a senior leader throughout the event lifecycle, guiding teams through planning, execution, issue resolution, and post-event evaluation to ensure flawless delivery and exceptional service standards.
• Lead vendor and partner procurement efforts, including sourcing, vetting, contract negotiation, relationship management, and performance evaluation of hotels, venues, destination management companies, transportation providers, and other hospitality partners.
• Maintain executive-level oversight of budgets, forecasting, financial reconciliation, and program profitability while identifying opportunities for operational efficiencies and enhanced guest experiences.
• Establish and implement management routines, processes, and communication frameworks that promote transparency, accountability, strategic thinking, and operational excellence across client and internal teams.
• Ensure quality control across all client-facing deliverables, including strategic recommendations, hospitality plans, presentations, budgets, event documentation, executive communications, and post-event recaps.
• Cultivate and maintain strong client relationships, serving as a trusted advisor on hospitality strategy, guest engagement, service delivery, and industry best practices.
• Partner with senior leadership on new business opportunities, sponsorship activation strategies, hospitality audits, competitive reviews, thought leadership initiatives, and the development of innovative hospitality solutions.
• Champion continuous improvement by identifying emerging hospitality trends, service innovations, and experiential best…