Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining.

Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point ofcontact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations,and supporting in other areas of the operation as needed.

• Provide positive guest experience including greeting, conversingwith, and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Accommodate guest requests while seeking management approvalwhen appropriate
• Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to suchdepartments as necessary
• Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
• Manage miscellaneous day-to-day communications, including butnot limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
• Maintain all reservations/seating through designated system
• Provide guests with accurate wait time estimates during busy periods
• Perform necessary opening/closing tasks
• Rotate seating between different stations to ensure evenworkloads for waitstaff
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this informationtableside to guests
• Maintain organized, clean, and safe work areas always
• Attend training, tastings, meetings, as needed
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neatand presentable appearance.
• Perform all other reasonably assigned duties

• 1+ years’experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
• Strong work ethic,team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations,and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Ability toexecute professional guest service experience
• Ability tohandle all guests with composure and hospitality
• Ability towork both independently and in a team environment
• Must befluently literate in English including ability to read, write, communicate,conduct basic business-related mathematics, and able to accurately function aPOS
• Ability towork a flexible schedule including days, nights, weekends, and holidays
• Ability toperform physical requirements of the role including standing/walking for theentirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life.

City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.