Hotel Houseman

The Hotel Houseman is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the cleanliness of the hotel. This individual will clean and service assigned areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Maintain positive guest relations.

• Ensure the guest's satisfaction by providing clean, ready guest rooms that meet company or brand standards, to include:

• Cleaning the lobby and breakfast room

• Dusting

• Vacuuming

• Cleaning and sanitizing bathrooms

• Removing trash and picking up laundry

• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service

• Assist in maintaining hotel inventory of rooms, supplies, linens & amenities

• Promote sanitation, safety, security efforts, and guest services of the Hotel.

• Ensure equipment and facilities are inspected, cleaned, and in proper operational condition. Report defects promptly.

• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.

• Follow hotel policy with lost/stolen items.

• Adhere to hotel requirements for guest/team member accidents or injuries in emergency situations.

• Investigate new and improved cleaning methods and instruments.

• Contribute to guest services and hotel success through teamwork.