Lead Concierge

Chicago, United States | Posted on 08/31/2026

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking adynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor will be responsible for leading adedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

• Act asthe face of the property and leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodations
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Fostera positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

• Apassion for delivering exceptional service and hospitality
• Excellent verbal and written communication skills
• Strong problem-solving and leadership abilities
• Asense of pride and ownership in the position and property
• Abilityto respond quickly and genuinely to residents’ and guests’ requests
• Atleast five years of hospitality experience
• Exceptional interpersonal skills and guest service abilities
• Organized,proactive, productive, and self-motivated with a positive attitude
• Abilityto maintain a neat and professional appearance
• Abilityto think clearly and make concise decisions under pressure

• Build rapport and relationships with residents
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assistin scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walkthe premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s
• Flexibility to work nights, weekends, and holidays

• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual
• 2years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2years’ experience in a busy luxury retail environment

Musthave experience delivering exceptional service

Pay range: $22 –$23 per hour

Benefits include health, dental, and vision insurance, paid sick leave,and paid time off.

Stratton Amenities is an equal opportunity employer. Webelieve in the power of diversity and inclusion in creating connections and fostering a culture of service.