Assistant Rooms Manager - Sable at Navy Pier

Maverick Hotels and Restaurants

Maverick Hotels and Restaurants is a free-thinking organization that challenges the process, shakes up the industry and brings unparalleled results to our projects by offering a stage for our team members to express their individual genius and unique talents.

Employee success starts with a genuine partnership. Maverick is committed to creating high-quality employment opportunities. We are dedicated to fostering a culture of inclusion and growing a diverse workforce. We strive for the Maverick spirit of substance over form, bringing the creativity and talent of inspired individuals together to accomplish great things.

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Supervise the daily operations of the Guest Services and Housekeeping personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, Management Company, Brand QA and Owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for working with the Rooms department managers for short and long-term planning and day-to-day operations of the room and related areas.

Manages expenses within the approved budget constraints. The major areas of responsibility/management include Guest Service Agents, Bell Staff, Night Auditors, Housekeeping supervisors, House Persons, and Room Attendants. Participates in total hotel management as a member of the senior leadership.

Assist with the development and training sessions for hotel room's personnel on all aspects of the operation including guest services and maintaining service standards.

Communicate with the General Manager and Front Office Manager on all guest and employee concerns & challenges.

Assist and make recommendations to the General Manager and Front Office Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.

Properly maintains hotel keys and electronic cards (key control)

Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.

Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.

Provide information and assist staff in recommending area restaurants, theatres, community events, activities, etc., to ensure optimum guest satisfaction.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

Handle all incoming reservation requests as needed. (Obtaining the sale as well as selling the hotel at all times)

Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last.)

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and…