Vice President - Resort Operations

This is not a job posting. It is an invitation.

There are operators, and then there are architects. The ones who do not just run a property -- they shape what it becomes. Who know the difference between managing a hotel and building one from the inside out.

This is a role for the latter.

Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River -- 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, a two-acre park, 2,000 feet of riverwalk, and a casino that will redefine gaming in one of the great American cities. We are seeking a Vice President of Resort Operations to build the operational foundation before the first guest ever walks through the door.

What You Will Own Pre-Opening:
Design and implement all SOPs, service standards, and systems integrations from the ground up; lead team selection and culture-setting across all divisions

Hotel Operations:
Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest-facing touchpoints; drive occupancy, RevPAR, and guest satisfaction

Housekeeping: Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality

Facilities:
Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset

Spa and Retail:
Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture

Valet and Parking:
Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environment

Financial Performance:
Own departmental P&L, labor models, and budget; use data to benchmark against best-in-class resorts

Partner Coordination:
Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership#LI-TN1

Competitive

Salary and Benefits Package:  $,000 base Bonus Eligible PositionQualificationsEXPERIENCE
10+ years of progressive hospitality leadership at full service, luxury, or integrated resort properties

Pre-opening experience - you know the demands of building something from zero Gaming or integrated resort background

Demonstrated P&L ownership at VP level or equivalent

Job Summary

Requisition Number: VICEP
011278

Job Category:
Hotel - Operations

Schedule:

Full-Time