Housekeeping Supervisor - Sable Navy Pier

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Full Time Service Worker Chicago, IL, US

2 days ago Requisition

Salary Range: $26.00 To $27.45 Hourly

To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Hilton Hotels Curio collection standards of product and service. This position requires the ability to work a flexible schedule, to include weekends and holidays. Creates 100% guest satisfaction by providing the Hilton Hotels experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

Assist with the development and training of housekeeping staff on all aspects of the operation including guest service and maintaining service standards.

• Communicate with the Housekeeping Manager on all guest and employee concerns & challenges.
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas.
• Performs all shift checklist responsibilities & reporting requirements
• Properly maintains hotel keys and electronic cards (key control)
• Completes maintenance work orders and will follow up accordingly
• Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
• Maintains status reports for guest rooms and communicates effectively
• Follows all guest room procedures including protocols with ‘do not disturb’ rooms
• Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance
• Participates in all departmental and hotel meetings
• Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
• Runs all Housekeeping Reports
• Reports any damage or hazards in the hotel
• Reports suspicious activity in hallways or in the hotel
• Answers the housekeeping phone and handles or supervises guest requests
• Consistently walks the hotel for inspection purposes and reports accordingly
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office
• Develops and implements strategies and practices which support employee engagement
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened
• Performs other duties as assigned, requested or deemed necessary by management.

Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter.

Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

• One year in a supervisory or management housekeeping…