Director of Outlets - Ritz-Carlton

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute.

Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen inFood & Beverage are dedicated to creating exceptional dining experiences through personalized service, culinary excellence and genuine hospitality. As the Director of Outlets, you will provide strategic leadership and operational oversight for the hotel’s food and beverage outlets, ensuring each experience reflects the exceptional standards of The Ritz-Carlton. You will lead and develop a team of passionate hospitality professionals, oversee daily operations, drive financial performance, and ensure consistent standards of service, quality and presentation across all outlets.

By collaborating closely with Culinary, Front Office, Sales, Events and other hotel departments, you will anticipate guest needs, identify opportunities for improvement and create memorable experiences that exceed expectations.

Through your leadership, you will foster a culture of accountability, engagement and continuous improvement while empowering Ladies and Gentlemen to deliver personalized service. You will balance operational excellence with a strong focus on guest satisfaction, associate development and business performance, ensuring each outlet contributes to the overall success of the hotel and creates lasting relationships with our guests.

Recognized as "the gold standard" of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to lead, mentor and empower your fellow employees while bringing special moments to life for our guests and each other.

Through your vision, leadership and commitment to excellence, you will help elevate the dining experience and uphold the legendary standards that define The Ritz-Carlton.

At The Ritz-Carlton Chicago, the Director of Outlets brings refinement, poise, and quiet competence to every moment of the guest journey. Through this work, the work involves delivering hospitality that reflects The Ritz-Carlton's enduring values. The Director of Outlets plans and manages the Restaurants, Room Service and Lounge in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Position is responsible for the short term planning and managing the operations of the Restaurants, Room Service and Lounge. The Director of Outlets treats every guest as a treasured visitor and every colleague as a partner in delivering an extraordinary experience.

• Manage the human resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.
• Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed…