Bellmen

At The Knickerbocker Chicago
, hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression.

Located just steps from Chicago’s iconic Magnificent Mile,
The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life.

Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

As our Bellman
, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to creating memorable guest experiences through personalized service, professionalism, and attention to detail.

As a Bellman
, you will create a welcoming and lasting first impression for our guests by providing attentive service and support throughout their stay. Your impact helps ensure every arrival, departure, and guest interaction is handled smoothly, professionally, and efficiently while enhancing overall guest satisfaction and loyalty.

• Greet guests with a warm, professional, and welcoming demeanor upon arrival and departure.

• Respond to all guest requests promptly, courteously, and efficiently, ensuring a memorable guest experience.
• Assist guests with luggage, packages, and personal belongings while maintaining the highest level of care and professionalism.
• Escort guests to their rooms and provide information regarding hotel amenities, services, dining options, and local attractions.
• Coordinate transportation requests, including taxis, rideshare services, and other guest travel arrangements.
• Maintain awareness of hotel events, functions, and services to provide accurate information and assistance to guests.
• Deliver guest packages, messages, amenities, and special requests in a timely manner.
• Support the Front Office team by assisting with guest inquiries, way finding, and operational needs during peak periods.
• Monitor lobby and entrance areas to ensure they remain clean, organized, safe, and welcoming.
• Anticipate guest needs and proactively offer assistance to enhance the overall guest experience.
• Work collaboratively with all hotel departments to ensure seamless service delivery and guest satisfaction.
• Adhere to all hotel policies, service standards, safety procedures, and appearance guidelines.

• Ensure smooth,…