Customer Service Representative HR

Primary Job Title:
Customer Service Representative – HR

Alternate / Related Job Titles:

• HR Customer Service Representative

• HR Operations Support Specialist

• Benefits & Leave Administration Representative

• HR Service Center Representative

• Human Resources Support Analyst

Location & Onsite Flexibility:

Abbott Park, IL (Onsite)

• Onsite position, Monday–Friday
• Hours: 8:00 AM – 4:45 PM

Contract Details

• Position Type: Contract

• Contract Duration: Approximately 3.5 Months

• Start: As Soon As Possible

• Pay Rate: $24.94/hour

Role Overview

The Customer Service Representative – HR will support HR Program Administration with a focus on Benefits and Leave Operations for employees across the United States, Canada, and Puerto Rico. This role delivers a high-quality, compassionate customer experience while handling a high volume of HR-related inquiries, partnering with vendors, and auditing payroll and benefits data.

The ideal candidate is a fast learner, highly organized, and comfortable navigating HR systems and processes in a dynamic, fast-paced environment.

Core Responsibilities

HR Program & Operations Support

• Answer employee questions related to benefits and leaves of absence

• Partner with external vendors to provide requested data

• Audit benefits and leave payroll data for accuracy and completeness

Customer Service & Stakeholder Support

• Deliver a seamless customer experience, both online and offline

• Communicate professionally and compassionately with HR colleagues globally

• Translate HR solutions into clear, easy-to-understand responses for employees

• Handle a high volume of requests with speed, accuracy, and patience

• Influence the team positively and maintain strong stakeholder relationships

Skills & Qualifications

Required

• 1–2 years of customer service or related experience

• Strong written and verbal communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Strong attention to detail and accuracy

• Proficiency in Microsoft Office

Preferred / Nice-to-Have

• Experience with Zendesk or other ticketing systems

• Familiarity with Workday

• HR-related education or experience

Education

• Associate’s or Bachelor’s degree in any field

• HR-related education preferred

Benefits

Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Company

Our client is a global healthcare innovator dedicated to improving lives worldwide. With a diverse portfolio spanning medical devices, diagnostics, nutrition products, and branded generics, the company is committed to developing breakthrough technologies that address critical healthcare challenges and support healthier lives across the globe.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 clients across healthcare, banking, insurance, financial services, technology, life sciences, utilities, and retail throughout the U.S. and Canada.

Job Number: 26-01365
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