HR and Payroll Manager

Our client is seeking an experienced HR and Payroll Manager to support a high-volume, multi-unit Quick Service Restaurant (QSR) operation. This role is built for someone who thrives in a fast-paced environment, can manage heavy “paperwork and compliance” workflows, and has proven experience supporting a large employee population while coordinating with multiple external agencies.

• Own day-to-day HR and payroll operations for a multi-unit QSR organization.
• Support a large, high-volume employee population (thousands of employees, large active headcount).
• Manage high-volume HR administration, documentation, and employee records with accuracy and urgency.
• Coordinate with external agencies and partners (claims administrators, government agencies, benefits providers, payroll vendors, etc.).
• Handle workplace and employment-related claims, notices, and related documentation workflows.
• Manage address notices and HR compliance correspondence, ensuring proper tracking, response, and recordkeeping.
• Support employee relations processes and documentation, including investigations support and case file management.
• Maintain strong organizational control over deadlines, filings, and “paper pushing” tasks that keep the operation compliant and running smoothly.
• Help reduce risk through consistent HR process execution, documentation discipline, and timely follow-through.

• 5+ years as a HR Manager, HR and Payroll Manager, or similar HR operations leader.
• Multi-unit QSR experience is preferred
• Demonstrated experience supporting a large employee population in a high-volume, high-turnover environment.
• Experience working with multiple outside agencies and handling heavy administrative throughput.
• Familiarity with claims processes and documentation requirements.
• Highly organized, dependable, and able to manage competing priorities without dropping details.
• Professional presence, strong judgment, and comfort operating in situations with legal and compliance sensitivity (documentation accuracy matters).