Manager, Field HR
Job in
Chicago, Cook County, Illinois, 60611, USA
Listed on 2026-05-20
Listing for:
Potbelly Sandwich Shop
Full Time
position Listed on 2026-05-20
Job specializations:
-
HR/Recruitment
HR Generalist / Talent Management -
Management
HR Generalist / Talent Management, Operations Manager
Job Description & How to Apply Below
* 100% remote but must live in Chicago, IL market
Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.
But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?
What's In It For You:
* Competitive pay with performance-based annual raises!
* Medical, Dental & Vision Insurance
* Domestic Partnership Benefits
* Paid Parental Leave
* FSA and HSA with Employer Contribution
* Commuter Benefit Program
* Retirement Savings 401(k) WITH company match
* Employee Assistance Program
* Paid Time Off
* Discount Program
* Flexible Work Schedule
* Career growth opportunities
If hired, you must meet and maintain all eligibility requirements to qualify
Job Title:
Field Human Resources Manager
Department/Function:
Human Resources
Location:
Field-based
Reports to:
Director, Field Human Resources
Job Level 2
Job Band Manager
Full-Time - Exempt
Travel Requirements:
Moderately
GENERAL DESCRIPTION
The Field Human Resources Manager is a key member of the Field Human Resources Support team. They are responsible for achieving great people results in retention, internal selection and development, staffing, cultural leadership, and execution of Human Resources initiatives at the highest level. They will serve as key thought partners and trusted advisers to the Operations Team to achieve great People results.
The Field Human Resources Manager supports succession development and planning, is operations focused and leads as a Champion of the Potbelly Way culture. They will bring positive energy, fun, and friendliness to the role, utilizing strong interpersonal skills, positive energy, strong communication skills, coaching skills, accountability, and relationship building. They are accountable for elevating leadership at all levels in support of setting and maintaining a high bar of performance.
They will provide feedback to help shape HR processes, policies, and procedures, including, but not limited to, annual performance appraisals, documentation, legal compliance, and employee relations matters. Success for this position will be measured by goals for turnover, trends of employee relations matters being handled timely and effectively, and succession bench results.
FOCUS
Staffing/Selection
* Understands the staffing needs of their field regional teams. Responsible for demonstrating and maintaining high standards for candidate selection. Coaches and advises managers on appropriate staffing models.
* Partners with the Talent Acquisition team to share/transfer information regarding external/internal staffing needs.
* Participates in our internal selection process. ).
* Coaches Managers on talent identification and selection
Bench
* Drives succession development and planning. Participates in Quarterly Regional People Calls and monthly Regional meetings to assess capabilities and understand development and growth needs.
* Drives the internal management development process. Partners on the people support for all field management.
Retention
* Analyzes turnover at all levels on a monthly and quarterly basis and drives retention efforts through direct coaching for the field.
* Analyzes employee engagement survey data and makes recommendations to the management team for action plans that drive continuous improvement in the operation.
* Works closely with the Talent Acquisition and Training teams to support excellence in the Potbelly employee experience throughout the entire employment lifecycle.
Employee Relations
* Serves as a strategic adviser and coach to the General Managers, District Managers, and Regional Directors on employee relations issues including employee development, performance management, employee morale, and conflict resolution.
* Builds collaborative and productive working relationships with Operations and Support Center teams.
* Leads with integrity, respect, high personal standards, and personal credibility.
* Manages and responds to employee relations issues to avoid risk and litigation.
* Monitors, audits, and investigates HR related matters and regulations including, but not limited to harassment, discrimination, ADA, FLMA, Wage & Hour, EEOC, DOL, etc.
* Proactively helps balance risk, considering employee, business, and company perspectives.
ESSENTIAL PHYSICAL FUNCTIONS
* Must have the ability/stamina to work a minimum of 50 hours a week.
* Must have a strong work ethic and sense of urgency.
* Will spend up to 30% of time in shop, including travel.
* Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.
* Must be able to work in both warm and cool environments, indoors and outdoors.
* Must be…
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