Business Service Representative

About this position

Job Title: Business Service Representative

Reports to: Center Manager

Office

Location:

Southwest Suburban Cook County American Job Center

Position Classification: Non-Exempt

Primary Objective: Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities.

• Provide Extreme Customer Service.
• Exceed performance goals (team goals include all program performance).
• Actively engage all relevant operational units to successfully respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.
• Contact new and existing assigned employer customers to discuss their needs, and to explain how specific products and services could meet these needs.
• Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.
• Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met.
• Ability to learn products, services and procedures of workforce partnership.
• Possess a comprehensive understanding of economic development initiative and governmental services.
• Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.
• Analyze activities and trends, and understand industry terminology and concepts.
• Recognize and assess applicant skill levels.
• Refer applicants for specific skills assessments and evaluate the qualifications and assessment results.
• Work with the resources available on the sector-base team to assist jobseekers with
• Presenting a positive image
• Resume development and customization
• Interview skills and mock interviews
• Personal appearance
• Teach company research techniques
• Perform activities and provide case management duties for WIOA-Eligible individuals, which includes the following.
• Searches for Qualified candidates according to relevant job criteria using computer databases, internet recruiting, cold calls and employee referrals.
• Job fairs and advertisements.
• Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details.
• Refer client to internal and external community services or resources.
• Understand all program and funding sources available to customers so that use of resources is maximized via dual enrollment where appropriate.
• Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.
• Assess individual needs and develop an individual Employment Plan that addresses needs to be addressed before a quality job referral can be made with confidence.
• Review the IEP to sustain the customer on a path to success and quality employment.
• Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.
• Maintain records concerning job openings and position descriptions.
• Interview, evaluate and rate individual job seekers on the following: work history, training, education and job skills, and the validity of such information.
• Select and refer qualified applicants to employers.
• Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines, and laws such as the American with Disabilities Act. (ADA)
• Conduct on the Job Training Program contracts.
• Consult with managerial or supervisory personnel.
• Other duties as assigned or needed.

A Bachelor’s Degree in Human Resources or a related field or study, or equivalent work experience is required.

A minimum of three years experience in a field related to workforce development is strongly preferred.

Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and…