Payroll Manager

Shape the Payroll Experience at First Hospitality, - Leading Accuracy, Compliance, and Associate Satisfaction Across Dynamic Portfolio of Hotels

Compensation: $115,000 to $140,000 per year plus bonus

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The Payroll Manager plays a critical leadership role in ensuring accurate, timely, and compliant payroll processing for associates across First Hospitality's hotel portfolio. This position oversees the day-to-day payroll function, supervises Payroll Specialists, and serves as a subject matter expert for payroll operations, compliance, reporting, and process improvement initiatives.

Responsible for the bi-weekly processing and oversight of payroll for approximately 50 hotel properties, the Payroll Supervisor ensures payroll accuracy, supports associates and operational leaders, maintains compliance with federal, state, and local regulations, and drives continuous improvement within payroll processes and systems. This role partners closely with Human Resources, Accounting, Finance, Operations, and property leadership to deliver an exceptional associate experience and ensure payroll practices align with organizational objectives.

The Payroll Manager reports to the VP People.

To foster connection and collaboration, this role follows a hybrid work schedule with four in-office days per week. One remote day may be offered, subject to departmental needs and leadership approval.

• You're passionate about leading and developing people
• You enjoy improving processes and creating operational efficiencies
• You have a strong attention to detail and commitment to accuracy
• You enjoy solving complex payroll challenges
• You're motivated by delivering exceptional customer service
• You thrive in a fast-paced, multi-unit environment
• You enjoy collaborating with cross-functional teams to drive results

• Payroll Operations & Compliance
  • Oversee and support the accurate and timely weekly and bi-weekly payroll processing in UKG Dimensions
  • Review payroll audits, exception reports, and payroll registers to ensure accuracy and compliance
  • Ensure payroll transactions, including tax withholding, direct deposits, wage distributions, garnishments, and deductions, are processed correctly
  • Maintain and administer the time and attendance system within UKG
  • Reconcile payroll-related reports and ensure timely filing of labor, tax, unemployment, and other required governmental reports
  • Ensure compliance with federal, state, and local payroll regulations and labor laws
  • Support year-end payroll activities, including W-2 and W-2C processing and distribution
  • Serve as the escalation point for complex payroll inquiries and issue resolution
  • Oversee payroll calendars, workflows, controls, and service-level expectations

Leadership & Team Development

• Supervise, coach, and develop Payroll Specialists to ensure high performance and professional growth
• Establish priorities, manage workloads, and ensure payroll deadlines are consistently met
• Conduct training and provide ongoing support related to payroll procedures, systems, and compliance requirements
• Foster a collaborative, service-oriented team environment focused on accuracy and continuous improvement

Process Improvement & Reporting

• Research payroll discrepancies, identify root causes, and implement corrective actions
• Recommend and lead process improvements to enhance efficiency, accuracy, compliance, and associate experience
• Develop and maintain payroll procedures, documentation, and internal controls
• Partner with HR, Finance, Accounting, and Operations teams to support organizational initiatives and system enhancements
• Analyze payroll data and prepare reports for leadership as needed
• Participate in payroll system upgrades, testing, implementations, and process automation projects

Associate Support

• Serve as the organization's primary payroll subject matter expert
• Provide exceptional customer service to associates, managers, and…